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K
Rang
I got a letter from o2 included with a sim card.But I do not want this.Will they charge me for this.
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Lösung von o2_Andrea 9 December 2018, 09:36

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14 Antworten

o2_Ubbine
Benutzerebene 7
Hallo kamrulhasanjebu,

thank you for contacting us regarding this issue. Unfortunately I do not have access to your data at this point. Did you sign a contract? Maybe a contract providing you with an extra free SIM-card? Was your old SIM-card outdated when you signed a contract?
I will send you a private message, so that we can exchange information and I can acquire your data and find the answer to the question if you will be charged for the SIM-card you received and why you received it in the first place.
You are able to reply to my message, if you follow the sender.

Kind regards,
Ubbine
K
Rang
yes of course.Today I got an email about the are gonna charge me 33 euro for service..I didnot even activate the sim
K
Rang
Please follow me..So I can reply the private message
@o2_Ubbine
o2_Andrea
Benutzerebene 7
dear kamrulhasanjebu,

o2_Support is following you now, so you can reply the private message.

kind regards,
Andrea
Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
o2_Andrea
Benutzerebene 7
dear kamrulhasanjebu,

you ordered several times since October 10th a mobile phone contract and different mobile phones. They were nearly all rejected, except the first mobile contract one from October 10th. But it seems you did not pay the higher amout for the prepaiyment, so the Samsung Galaxy S9 in black itself was also cancelled, but not the mobile phone contract. The SIM-card belongs to this actuel contract with phone number xxx428. The SIM-card itself has not been charged, it belongs to the contract and is free by starting a new contract. You pay für your contract a monthly sum and for the non-recurrent attachment charges, that arrises for every new contract. You also received a letter for this contract from us by post, that informed you about the contract you have made.

kind regards,
Andrea
Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
K
Rang
I want to cancel my service please. @o2_Andrea
o2_Andrea
Benutzerebene 7
dear kamrulhasanjebu,

the revocation period is only 14 days, so it is over. You can now only quit your contract by post or fax until August 19th 2020 to November 19th 2020.
You can't cacel your contract by this forum.
Please send your letter/fax with your wish of termination, name, address and phonenumber or customer number to:

Telefónica Germany GmbH & Co. OHG
Kundenbetreuung
90345 Nürnberg
Fax: 01805 571 766 (0,14 EUR/Min. aus dem dt. Festnetz, Mobilfunk max. 0,42 EUR/Min.)

kind regards,
Andrea
Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
K
Rang
Is there any way so I can get a mobile phone with that contract? I will pay the prepaiyment. @o2_Andrea
o2_Andrea
Benutzerebene 7
dear kamrulhasanjebu,

mobile phones are not inclusive in our mobile contracts, you'll have to buy one extra.
Our available mobile phones, you'll find here

kind regards,
Andrea
Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
K
Rang
Please,
Just tell me a easy way so I can cancel the postpaid service.I do not want to pay for just a sim card.I have no use for this sim card.waiting for your response.
Thank you.
@o2_Andrea
K
Rang

I checked my sim in My o2 service..I see I am using O 2 Blue Basic for 9.99€ monthly.So why am I being charged for 33.95€?

Please let me know.

@o2_Andrea

o2_Andrea
Benutzerebene 7
dear kamrulhasanjebu,

if you'll take a look at your bill, you'll see, that you have to pay the activation fee of 29,99 Euro. This fee always arises once for a new contract and was announced in your "Tarifinfomail" you received in November by email.
The way to abrogate your contract, is the way I showed you above.

kind regards,
Andrea
Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
K
Rang
so from next month I will pay only basic fee?
@o2_Andrea
o2_Andrea
Benutzerebene 7
dear kamrulhasanjebu,

if you don't use offerings that cost extra fee, like calling from Germany to foreign countries or offerings from third-party supplier, you should pay only the fee of 9,99 Euro for the o2 Blue basic.

kind regards,
Andrea
Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.

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