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Charged twice


I have been charged twice.

Can someone check my account in here?

 

Edit by o2_Tatjana: moved thread to an other category

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Lösung von TBCMagic 15 Februar 2019, 15:31

Most of the packs will renewed automatically, if your balance is equal or more than the pack price. If you won't renew a pack or will exchage it with another one, you must first deactivate/cancel the pack and than should you top up your balance. And now you can book another one.
A moderator will check, if a refund for the first pack is possible.
Please wait for further informations (maybe in the next 24 hours)
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Hi!
Charged twice for the same pack or charged for different two packs?
Check it here: https://www.o2online.de/ecare-prepaid/auf-ab-buchungen
2 different packs.
But the first one has been terminated in less than a day!

First I had this one: o2 my Prepaid Data Pack L
Then I had top up another 15 euros to select a package, this time I chose o2 my Prepaid S
I cancelled the first one, but the app wasn't accepting my action. Then once it accepted, it cancelled my every package I had.
Most of the packs will renewed automatically, if your balance is equal or more than the pack price. If you won't renew a pack or will exchage it with another one, you must first deactivate/cancel the pack and than should you top up your balance. And now you can book another one.
A moderator will check, if a refund for the first pack is possible.
Please wait for further informations (maybe in the next 24 hours)
Hello @darvishzadeh and welcome to the o2 Community!

@TBCMagic kindly explained the situation, for goodwill i refunded you the price for the Data Pack L. :)

Greetings, Katja
goodwill? like you did me a favour? you are explaining to me how to use your system not to get stolen money and you did me a favour? wow.
goodwill? like you did me a favour? you are explaining to me how to use your system not to get stolen money and you did me a favour? wow.
No!
If you use the system in a wrong way, you will not get the maximum for your money. Nothing else.

Hello,

I charged twice for 10 Euro and only charged a small package and have no more credit right now!

Please help me to return the charge!
thanks

Hello @Minami,

as I can see, your issue has been taken care of in this thread already.
In order to avoid confusion or miscommunication, it’d be best to not post in several threads; so if you have any further questions, feel free to use the other thread. :relaxed:

Best regards,
Jan.

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