I have been charged twice.
Can someone check my account in here?
Edit by o2_Tatjana: moved thread to an other category
Lösung von TBCMagic
Most of the packs will renewed automatically, if your balance is equal or more than the pack price. If you won't renew a pack or will exchage it with another one, you must first deactivate/cancel the pack and than should you top up your balance. And now you can book another one.
Zur Antwort springen
A moderator will check, if a refund for the first pack is possible.
Please wait for further informations (maybe in the next 24 hours)