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Cancelling contract due to moving abroad

S
Rang
Benutzerebene 1
Good afternoon,
I would like to cancel my o2 DSL contract as I am moving out of Germany to Romania!
I am moving because my working contact here are finished!
Please kindly what can be done!?
any e mail address for contact necessary sending my cancellation request!?
thank you all for any answer and time;
have a very nice day to all
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Lösung von o2_Jan 26 June 2019, 19:20

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13 Antworten

S
Rang
Benutzerebene 1
please kindness samebody can sending to me the form required to cancel the contract! Also, please let me know if I can send the completed form and proof of the conclusion of the employment contract to Telefonica by e-mail!
thank you all
o2_Jan
Hi @SorinDE,

welcome to the o2 community!

I moved your request to a new thread to avoid confusion or miscommunication within the other thread.

In the particular event of you moving abroad you may cancel your contract (DSL or mobile) earlier by sending in the documents needed, you can find the requirements in this PDF (alternatively, here's the German version).
It is the form for a mobile contract but you can use it for dsl just as well.

Along with the filled in PDF form, we'll need:
  • a registration certificate of your present place of residence
  • a notification of your new, foreign domicile (alternatively a confirmation of your employer or landlord)
  • and your approval for us to charge you the all-inclusive basic fee for 3 months (the exact amount of the fee will be notified in a separate letter).
Please send all the documents to the following address:

Telefónica Germany GmbH & Co. OHG
Kundenbetreuung / Retention Services
90345 Nürnberg

o2 will then charge you said basic fee for 3 months in advance, and your contract will be cancelled by the next possible date. Please keep in mind that you will get one final bill after your contract has been terminated.

In case you rented a router from us make sure to send it back as soon as possible (and keep the certificate of posting).

Best regards,
Jan.
Das digitale Wohnzimmer - Unser o2 Community-Treffpunkt -> https://g.o2.de/community-treffpunkt
S
Rang
Benutzerebene 1
Dear Jan,
Good evening, thank you for all information, and support!
I will follow your recommendation
Have a very nice evening.
S
Rang
Benutzerebene 1
Dear All, Good morning!
Please kindly I need support on this issue:
- I sent to Telefonica GmbH the router, and the completed form for shutting down internet service contract!
- How do I find out if the documents and the router have been received !?
- Is there an email address for correspondence !? Thank you in advance!
Please excuse me for inappropriate posting!
o2_Manga
Hi @SorinDE,

I have checked this matter for you. We received the form but I think there is a mistake concerning the cancellation date. You wrote August 2nd 2020. Is it true? Because this is the regular ending of the contract. My colleagues also send you a letter requesting the deregistration form. You may send it by fax to 01805-571766
What is the exact date you wish to end your contract?

KR Manga
Konnte dein Anliegen gelöst werden? Dann freut sich der Helfer, wenn du seine Antwort als Lösung markierst.
S
Rang
Benutzerebene 1
Dear KR Manga,
Good evening! first of all thank you for attention! Please can you be more specific regarding "my colleague send you a letter requesting the deregistration form" !?
- who was sending, when and where..!?
Now please be so kind and help me to understand my situation!
My contact was made for two years (start from August 2018, and must finish on August 2020)
Personally I just have send the package with DHL to Telefonica GmbH, and on the form I write my address e-mail.
My request are:
- are there any possibility to communicate together by e-mail, because are more quickly and practical!?
- At this moment I have only this opportunity to be in contact with Telefonica GmbH (e-mail)
Also I need the account bank details because I won't to pay the bill!
I don't know if my package was received by Telefonica GmbH !?
thank you so much for kindness and support
have a very nice time!
S
Rang
Benutzerebene 1
Dear KR Manga, Good evening!
Please apologize for my initial response (..)
Now I understand where are the problem.
So I must write again the form, with my desired expected End time for the initial contract!
Please kindly help me with this information:
- I just won't to pay the bill for this month (July) and I need the account details from Telefonica GmbH; because I will pay from Roumania!
Otherwise please tell me how can I pay from here, what are the payments procedure in this situation!? Thank you so much!
o2_Manga
No problem @SorinDE,

I sent you a private message. We have to discuss some contract details :-)

KR Manga
Konnte dein Anliegen gelöst werden? Dann freut sich der Helfer, wenn du seine Antwort als Lösung markierst.
S
Rang
Benutzerebene 1
Good afternoon Dear KR Manga!
First of all apologies for my inactivity (..) I am just very busy with my work!
Please kindly if possible I really need your advice regarding this issue:
- I just received today one email from Telefonica GmbH, and write something about payment (maybe I am rong with this, or I don't understand well) so please kindly can you check for me what are the actually situation please!? Also I kindly ask again apologies because I disturbing you (..)
Your answer are like always very important for me.
Thank you so much for all your time and support and fair-play.
Have a very nice time
o2_Manga
Hi @SorinDE,

nice to meet you again. I think it was the final invoice saying everything is okay. Nothing left to pay so the amout is about 0,00 EUR.

I researched if there is anything elso to discuss but found nothing.

Everything is alright.

Greetings Manga
Konnte dein Anliegen gelöst werden? Dann freut sich der Helfer, wenn du seine Antwort als Lösung markierst.
S
Rang
Benutzerebene 1
Dear Kr Manga Good evening!
Wow..! What can I say anymore (..) Again I am honoured to relate with you!
Now I am definitely feel nice and, all of this because I have a extraordinary support from you and Company that you represent.
Thank you very much for everything you did!
I whis you a very nice evening.
All the best to you!
o2_Manga
Thanks a lot for the compliments @SorinDE,

have a nice evening,too.

Greetings to Romania. Love this country 🙂
Konnte dein Anliegen gelöst werden? Dann freut sich der Helfer, wenn du seine Antwort als Lösung markierst.
S
Rang
Benutzerebene 1
Dear KR Manga, you are like always very kind! Wow..I am very surprised, but:
- if same time you came here, then you must came at Brasov, Cluj, or Bucovina (very beautiful mountain city) with very nice people, special and traditional food, and very good wine*!
Definitely you will be Impressed about all of this!
Thank you again for all help, support, understand and fair-play!
Have a lovely evening.
Keep in touch

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