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Cancelling Contract After Moving Abroad


Hello, 

 

Good afternoon,

 

I have moved from Germany in October. At first I thought it would be temporary, but now I have officialy returned to my home country (Brazil). I've been looking to cancel my O2 Mobile + Data plan I have signed up for in May 2018 (both mobile). I have read previous threads about the subject but I receive error messages when trying to download the forms/PDF files to be filled and sent along with a letter and evidence of movin abroad. I have a few questions:

 

  1. Are those forms still needed or can I just write a letter asking for my number and data plan to be cancelled and authorizing the payment of the 3-month basic fee? 
  2. If I need the forms, then I would like them to be sent to my email so I can speed up the process, since this letter will be sent from my home country (Brazil) and it takes longer than sending it from EU.
  3. I have the Abdmeldung and a written english document from my parents guaranteeing I have moved back to my apartment in Brazil - with address, ID numbers, etc. Is there any other document needed so theres no confusion once the letter arrives in München? Keep in mind that my country is in crisis and each month it gets more and more expensive to send euro payments from here.
  4. Should I give a specific date to terminate my contract or can I ask it to be canceled in the immediate moment of receiving the letter?
  5. If theres any other fee left to be paid aside from the 3-month basic fee, will I be notified by email to make this payment along with the basic-fee? I no longer have a bank account in Germany, so it is very important that the transference is made at once.

One other thing is that I can't seem to find my contracts here in Brazil, there's a chance I have left in Germany. So I only have my name, documents and phone number (Handy und Festnetznummer) to cancel it.  Is that a problem? Can o2 help me recover any data missing?

 

I appreciate the answers to come

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Lösung von o2_Tobias 18 January 2020, 14:05

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4 Antworten

Sorry it was not may 2018, it was August 2017. May 2018 I received by email the new terms of my contract. I also noticed I have a Kundennummer given by o2 to transfer payments, so maybe this number can be used to identify my activated contracts.

 

Thanks,

 

H.

Hi @hygrs,

 

thanks for your message.

 

In order to help you with the cancellation of your contracts, I have just sent a private message via @o2_Support to you. Please reply there to my private message.

 

Please find here the procedure how to cancel your contracts because of moving abroad: cancellation because of moving abroad

 

Loving greetings,

Tobias

 

Hi @hygrs,

 

I have just sent another message to you via @o2_Support.

 

I hope this information is helpful to you.

 

Loving greetings,

Tobias

Benutzerebene 7

Dear @hygrs ,

 

you received a new private message from me.

 

Kind regards,

Andrea

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