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Accidentally terminated prepaid package.

K
Rang
Hello,
I recently attempted to activate a prepaid package "my Prepaid M". I'm new to German and as I'm going through the menus I wrongfully selected to terminate the package. I had to add the funds back to my account. I am hoping to to correct this mistake.
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Lösung von o2_Tobias 25 June 2019, 12:52

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3 Antworten

K
Rang
I should clarify after I added funds to the account it activated the prepaid plan. I was going through the menus to get familiar with them and I must have terminated the prepaid plan. Still new to Germany and the German language. Since I need a phone and working data plan I had to purchase the plan again. I am hoping to correct the mistake that I made with the first plan termination by some form of a credit back. Hopefully, someone can help as I tried to call but again my German is not good so going through the menu options is not easy.
o2_Tobias
Hi @KariSaga,

thanks for your message.

I understand that it is not easy to go through the German menue.

As I see you were charged twice (on 22nd June and 23rd June).

Therefore, I am happy to help you. I give you a credit of 14,99 € on your card.

I hope you agree to this solution.

Loving greetings,
Tobias
Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
K
Rang
Tobias,

Thanks for the reply and the solution is wonderful. Thank you so much for resolving my issue!

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