I had never got your e-mail or sns about activate DSL

I have a question about my application of internet service DSL.
I applied your internet service on January.

But I had never got your e-mail or sns about it until now.
Why don't you react?
Maybe you send email to different address?
I found my email address is not correct in your site.
I corrected it 2 weeks ago.
When will you install internet for me?
Yesterday my O2 shop said I should call to service center.