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A
Rang
Hi,

Recently I moved to a new provider but still I haven't received a confirmation from O2 that my line will change.

Where can I ask for a written confirmation that my line will not be part of o2 after the end of my contract?

Thanks in advance.
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Lösung von avonious 14 November 2019, 19:48

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9 Antworten

o2_Larissa
Hay hay @avonious,

your contract have a minimum term of 24 months. Because of this your contract ends on 04.09.2019. To this date we export your landline and confirmed the cancellation to your new provider.

Regards, Larissa
A
Rang
Hi @o2_Larissa ,

Hope I found you well.

It is already the due date for my contract termination but I never received anything from o2 that confirms it. Instead, I saw in "My o2" page that my contract got renewed for another year.

Could you please have a look and fix this? Also I would like to have a written confirmation over an email that my contract is terminated.

Thanks in advance!

Best regards
o2_Manga
Hi @avonious,

I checked this matter again. The complete deactivation will be done on September 9th 2019. Obviously the porting was delayed due to technical reasons. Pls. don't worry. The contract wasn't renewed for another year.

Greetings
Konnte dein Anliegen gelöst werden? Dann freut sich der Helfer, wenn du seine Antwort als Lösung markierst.
A
Rang
Hi @o2_Manga ,

Tthanks for your fast reply and confirmation.

I was just worried since my my o2 account said the contract was renewed.

Best regards.
A
Rang

Hello @o2_Manga ,

 

Hope all is good.

 

For me it is not! :sweat:

I have already asked for a written confirmation that indicates my contract termination but I never received one.

However, now I got charged 40€ for not returning the router device. I can’t return this since I don’t have the address where I am supposed to do so.

 

Even on another post in the community from an admin (https://hilfe.o2online.de/english-o2-community-43/device-return-457987), it is stated that I should receive confirmation for my cancellation and the return process. 
“When the contract has ended or when you get a new rental device. You want to get a return slip with the confirmation of your cancellation, so that you do not have to pay the shipping fee. “

Could you please have a look and freeze the fine transaction? I don’t have any required information of how and where to return the router.

 

Thanks in advance and have a great weekend.

 

Best regards,

 

 

B
Rang
Benutzerebene 7
Abzeichen +1

You have to use the o2 DSL Rücksendeportal. There you get the return slip. 

The invoice will not get canceled, but once the router has arrived at o2 and the return has been processed, the money for the router will be returned to you. It can take a few weeks to repay.

o2_Matze

Hi @avonious 

Just as blablup wrote,  you can return the router via  o2 DSL Rücksendeportal 

If you need assistance don’t hesitate to contact us here via o2 community. 

Best Matze  

https://g.o2.de/wcr
A
Rang

Hi @o2_Matze ,

 

Thanks for your constant assistance!

I have sent back the router already based on the instructions! 

 

If anything goes wrong I will get back to you! 🙂

 

Best regards,

o2_Matze

Hi@o2_Matze , If anything goes wrong I will get back to you! 🙂

 

 

@avonious  Perfect. We will be here if you need assistance.

Best Matze 

 

 

https://g.o2.de/wcr

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