I ordered o2 DSL, which should start from 30th Nov. Due to a series of problems, up to now I still can’t use internet at all.
The first problem is the mistake in my bill. The activation date was on 30th Nov. Now the first bill comes, which charges me from 08 Nov, clearly not consistent with my contract.
The biggest problem is the router. After Telekom came I still had no signal. A few days later the second technician came and found the router O2 sent me is damaged. Since that time I have called O2 at least 6-7 times, but still can’t get the problem solved! One stuff agreed to send a new router, but days later when I called again, another stuff could not find any record of it. I got promised several times that the router would come in a few days, but almost two weeks past and nothing came yet, nor did I receive any notification about that. This is really very disappointing, and I have to pay for mobile data volumes, mobile fee calling to O2. But when can I get a new router?!
I hope the problem can finally get solved, after waiting so much time. Otherwise I may have to ask to cancel my contract.
Regards,
YK
Customer No.
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