Warum O2
Warenkorb
 Service
Gelöst

Contract Cancellation

A
Rang
Last year in September I enrolled 2 times for DSL but because of low speed I cancelled the both of contracts and also I've received two emails from o2 that contain cancellation of them. In this week again I recieved an invoice of 50 Euro using internet for December and January and I don't have any modem or Internet from O2. I'm very confused. How can I get rid of O2???? I've sent lots of letters to O2 and I also called them???? What should I do????
icon

Lösung von o2_Matze 24 January 2019, 17:12

Zur Antwort springen

3 Antworten

o2_Matze
Hi Ali.
I am sorry. You went to the o2 Shop to sign the contract, so there is no such thing as a 14 days revocable time.
I am afraid at this moment it is not possible to cancel the contract. Please write a cancellation letter and a statement what happend back then in october 2018
to our backoffice colleages.
The address is
Telefonica o2
Kundenbetreuung
90345 Nürnberg
Best Matze
https://g.o2.de/wcr
A
Rang
As I remember I signed a contract for 50M not for 8M!!! Which part of your contract wrote everything that you say I have to accept??? I cancelled two contracts because the speed was too low. attached you can see both emails that I recieved as a Cancellation by O2. I also sent two letters in 24.11 and 14.12.2018 to O2.
I do not have any modem and any one didn't come to installation, so for what I have to pay 50 Euro? For a contract which is cancelled by O2 in last year???
Now I have 50€ pending in my bank account ,Please do something for finishing this problem if not I will speak with a lawyer about this.

o2_Matze
Hi Ali.
We will talk to our colleages from cancellation department about your case. As soon as we get an update we will get back to you.
Best Matze
https://g.o2.de/wcr

Deine Antwort


Allgemeine Nutzungsbedingungen der O₂ Community
© Telefónica Germany GmbH & Co. OHG Telefónica