Warum O2
Warenkorb
 Service
Frage

Rechnung für Router

B
Rang
Hallo Leute

ich habe ein Frage

Sorry for bad German

I don't understand about the Rechnung of Router

I send back the Router to O2 but they got überweisung Router 66 Euro

I can't speak the german on calling ... how to get back that money... bitte..

I am the student... so now I can't paid for something important because of that...

help me... TTT

7 Antworten

o2_Matze
Hi biology5912.
When exactly did you send back the router? Did you use the return label? If not could you tell us which address you used for the shipping?
Do you have a tracking number?
Best Matze
https://g.o2.de/wcr
B
Rang
I sent to the Router at 31/12/2018 2 pm with one of my friend
He has also same problem with me

Absender :

We sent the Routers to this address

But we didnt sent the Ruecksendenschein
We didn't know Ruecksendenschein in that time...
Just wrote that address in that box...


Empfänger Address

O2 Telefonica Germany GmbH & Co. OHG

Wittgensdorfer Hohe 400 , 09228 Chemnitz





[Edit: Kundendaten entfernt - o2_Kurt]
2 Anlagen
B
Rang
123
B
Rang
We dont got the Return Label...Sorry...
And no Tracking number...Sorry.. TT
o2_Matze
The correct and complete address is

Telefónica Germany GmbH & Co. OHG
c/o KOMSA Kommunikation Sachsen AG
Wittgensdorfer Höhe 400
09228 Chemnitz

We will keep our fingers crossed that your package wont get lost..
You wrote you sent it on 31/12/2018, so we have to wait a bit more,
it takes between two and three weeks after our colleagues from logistics
can initiate a refund.
Best Matze
https://g.o2.de/wcr
B
Rang
how gonna that package lost? is not same building?
who got the packet if someone send the packet on that address??
O2 Telefonica Germany GmbH & Co. OHG
Wittgensdorfer Hohe 400 , 09228 Chemnitz
o2_Matze
You wrote you sent it on 31/12/2018, so as is said we have to wait a bit more,
it takes between two and three weeks after our colleagues from logistics
can initiate a refund.
Best Matze
https://g.o2.de/wcr

Deine Antwort


Allgemeine Nutzungsbedingungen der O₂ Community
© Telefónica Germany GmbH & Co. OHG Telefónica