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Falsche Rechnungsstellung bei DSL Kündigung, und Problem mit Kündigungszahlung


Bitte verzeihen Sie, ich möchte in Englisch schreiben. Meine Kundennummer: XXXXXXXXXX.

When I terminated DLS contract with O2, I received an incorrect invoice for October 2018: my contract termination date was 01.10.2018, and I was asked to send back the DSL device within 5 weeks. The DSL device arrived O2 on 30.10.2018 (within the 5-week duration), however O2 still charged me the device cost in the October invoice.

I contacted O2 in Nov. 2018 via customer support online chat but didn't get the answer about the incorrect invoice. Then I sent O2 a mail on 06.12.2018 to ask O2 for canceling and remaking the October invoice. I didn't hear back from O2 until I received a mail from O2 written "Letze Mahnung" dated on 25.02.2019, asking me to pay within 3 days (in this "final reminder", the wrong part in October 2018 invoice was removed, I only need to pay for the cost to switch to another provider).

I'm happy to pay that cost. However there was a problem that I'm in vacation in the first week of March and only got the "Letze Mahnung" after 10.3, so I couldn't pay within the 3-day window. I paid that amount on 12.3.2019.

Then, another problem arose: on 14.3.2019 I received email from "infoscore Forderungsmanagement GmbH" asking me to pay the final cost from Telefonica (O2 DSL), with additional costs:

13.03.2019 Inkassokosten aus Inkassoauftrag (Verzugsschaden §§ 280, 286 BGB) analog §13 RVG i.V.m. VV:
1,3 Gebühr (Nr.2300 VV) 58,50 EUR zzgl. Auslagen (Nr.7002 VV) 11,70 EUR 70,20 EUR
13.03.2019 Mahnkosten 11,00 EUR
23.03.2019 4,12% Zinsen aus 30,91 EUR (12.03.19-23.03.19) 0,04 EUR

Those items was booked on 13.03.2019, however I paid all my cost to Telefonica on 12.03.2019. Should this be considered a mistake by Telefonica, or I have to pay this additional infoscore cost?

Edit o2_Lars: This is a public forum .Please never post any personal information like for example customer numbers or phone numbers!
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Lösung von DangFR 21 March 2019, 14:04

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Hallo,

I just called to infoscore and a staff of infoscore told me that I don't need to pay the additional cost, the problem was resolved (he said "Die Forderung ist erledigt"). He said infoscore will send me the confirmation about this. So this problem would be over.

Sorry for bothering you with this issue on the forum. If there is anything left between me and O2, please let me know.

Dang
Benutzerebene 7
Hello @DangFR,
thank you for the feedback, I am glad to hear that this issue has already been solved. I assume Infoscore was involved automaticaly since the payment did not arrive in time. After we recieved the payment it seems to me we already informed Infoscore about your payment.
Regards,
Lars

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