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DSL

  • 21 September 2018
  • 5 Antworten
  • 207 Aufrufe
A
Rang
70.56 euros after one year and i didnt have any dsl contract too, i never used it again i got back router one year again. Now i got this stupid bill. please cross check my bill and let me know.
if you want more details let me have a router

Good day Mr. Kaparthy,
Your current account is now in your personal service area My O2 for you.
To retrieve the account simply log in with your phone number / your user name and password.
IBAN DEXX XXXX XXXXXXXXX () on 20.09.2018. We'll charge you making note of the Mandate Id T0010001B000006040146913.
More information on your final bill.
best regards
Your O2 Team
Thank you
best regards,
Akash Kaparthy
icon

Lösung von o2_Lars 25 September 2018, 13:38

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5 Antworten

o2_Lars
Benutzerebene 7
Hello akash,
dou you still have the Einlieferungsbeleg or did you recieve an email stating that the parcel with the router has come back tu us? When have you sent it back to us?
Regards,
Lars
≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋
A
Rang
Hi,
i send the router on last Oct 2017, i searched for DHL receipt but i didn't found it and i didn't get any email from O2 too but i took picture for router and please search in your database once.
i am sure i sent the router back.
thank you
best regards,
Akash Kaparthy

2 Anlagen
o2_Lars
Benutzerebene 7
Hello akash,
thank you for the information. I informed our logistiocs deparetement to have a look into this issue. As of today I just can ask for some patience.
Regards,
Lars
≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋
A
Rang
Hello Lars,
today i got another invoice from o2 saying that they will charge 4 Euros extra.
i didnt not understand that i have closed my DSL contract year ago and still o2 have my bank details and taking money from my account.
please rectify this issues very fast and remove all my details from your data base.
if not i already contact to my local lawyer, he said its illegal to take money from my account with out any contract and storing the my data after end of contract.
thank you
Best regards
Akash Kaparthy.
o2_Lars
Benutzerebene 7
Hello akash,
you can ignore the invoice over EUR 4,00, this will not be billed from your bank account.
Regards,
Lars
≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋

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