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Contract Cancellation

C
Rang
After 4 month life without Internet or any help from O2, I have to cancell my contract. I have send back the Router and now I get a bill Email with 66.88 Euro from O2, and this bill isn't a PDF or letter, I can't even know what is for. What's wrong with these O2 employee? I haven't used even 1 minite Internet , their so bad service cause great trouble to my daily life and work, and now I have to pay this bill? Can anyone explain this shit? If this is for the router, how can O2 ask me to pay this when they did nothing and the internet never successfully connect?
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Lösung von o2_Manga 7 March 2019, 16:25

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11 Antworten

o2_Manga
Hello cryth,

I have checked your concern. The invoice is about the pledge for the router. But it is a technical error because there is no shipping of the device.
I send a ticket to my colleagues to clarify the situation.
Please be a little patient.

KR Manga
Konnte dein Anliegen gelöst werden? Dann freut sich der Helfer, wenn du seine Antwort als Lösung markierst.
C
Rang
Hello cryth,

I have checked your concern. The invoice is about the pledge for the router. But it is a technical error because there is no shipping of the device.
I send a ticket to my colleagues to clarify the situation.
Please be a little patient.

KR Manga
Hello Manga,
Thank you for your answer. I have send back the router on 11. February . Did your company received that package? And I think that I shouldn’t pay this bill if it’s for the router, because the Internet connect never works and I have never used even 1 minute Internet. It’s a pity that nobody helps me to solve the technical problem in my house even this situation last 4 month, but that’s not my fault. I hope you can help me solve this bill problem.
o2_Manga
If you got the router: do you have the shipping ID for speeding up the process?

KR Manga
Konnte dein Anliegen gelöst werden? Dann freut sich der Helfer, wenn du seine Antwort als Lösung markierst.
C
Rang
If you got the router: do you have the shipping ID for speeding up the process?

KR Manga
Yes, of course! The sendungsnummer from O2 is 151818448651, and the nunmmer of the Package which I send back is 543311094544
o2_Manga
Thanks a lot for the details. I forwarded them to the shipping department. I hope it speeds up the process.

KR Manga
Konnte dein Anliegen gelöst werden? Dann freut sich der Helfer, wenn du seine Antwort als Lösung markierst.
C
Rang
Thanks a lot for the details. I forwarded them to the shipping department. I hope it speeds up the process.

KR Manga
OK, if your shipping department can confirm that the router has been recieved, does it mean that I don‘t need to pay this bill? The money has been drawn from my bankcard!
o2_Manga
They will transfer the money back to your bank account within two weeks. Please don't don't withdraw the debit by yourself.

KR Manga
Konnte dein Anliegen gelöst werden? Dann freut sich der Helfer, wenn du seine Antwort als Lösung markierst.
C
Rang
They will transfer the money back to your bank account within two weeks. Please don't don't withdraw the debit by yourself.

KR Manga
Hello, I still don’t get the bill money back, can you help me to track this process? Thank you!
o2_Manga
Hi,

it took a bit longer than the usual period. The payment was made on March 24th so pls check your bank account by next week.

KR Manga
Konnte dein Anliegen gelöst werden? Dann freut sich der Helfer, wenn du seine Antwort als Lösung markierst.
C
Rang
Hi,

it took a bit longer than the usual period. The payment was made on March 24th so pls check your bank account by next week.

KR Manga

Hi,
sorry to trouble you, but the 66.88 € money still isn’t paid back to my account, can you talk to your colleague again?
O
Rang
Benutzerebene 1

Hi,

it took a bit longer than the usual period. The payment was made on March 24th so pls check your bank account by next week.

KR MangaHi,
sorry to trouble you, but the 66.88 € money still isn’t paid back to my account, can you talk to your colleague again?
Send a deadline within 1 week that they have to send you the money back.
If they don't make it within the week charge back the amount and just send them the value they rightfully own. This they can't make you responsible for any costs they suffered cause of your chargeback.

Send them your letter via post, via mail to impressum@cc.o2online.de and via Fax 01805880088

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