I received an email from O2 informing me of a 29,95 EUR charge with links to dsl.o2.de/rechnung.
Our contract was terminated on 31.10.2018 and since then I have no access to see any receipt of charges. The router has been successfully returned already.
I naturally declined the charge via my bank and now I am receiving SMSs to pay at an O2 shop or to "überweisen" that amount.
I visited an O2 shop and they can't help me as I don't show up in the system anymore.
Here are my questions:
- What is this charge exactly about ?
- How can I pay this amount ?
G.S.
Lösung von o2_Lars
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