Skip to main content
Warum O2
Warenkorb
 Service
Hello,

I have been a DSL customer of O2 for more than 1.5 years. Recently I tried to take a phone from a third party (Deinhandy.de). However, they could not deploy the phone within a month. So I quit the contract. But since then, when I try to log in to my O2 account, it asks for a phone number where it should send SMS to complete the login. The good thing is that I have no idea who has these phone numbers. Now the question is:

1. Is it a good service to force an existing customer's login to a SIM number if the customer does not have the number or configured phone number to sign in?

2. I also want to sign a new contract with Sparhandy, but have not received any confirmation from O2 regarding the termination of the old contract (with Deinhandy). Any idea how long this process can take?
Dear @sakib ,



first of all, welcome to our forum. Nice that you have found the way to us. :-)



To help you, I need your landline phonenumber and your four-digit personal customer key, to legitimate you. I'll write to you from the o2_Support.



Do you have any questions about using our community? Then take a look at Neu in der o2 Community? Die wichtigsten Funktionen und Hinweise auf einen Blick. There you will find all the information you need to use!



Kind regards,

Andrea
Hello @sakib ,



so far, I have not received any feedback from you on my private message, has your concern been resolved?



Kind regards,

Andrea
Hi Andrea,



Thank you for your query. My problem is resolved and now I can log in to my account.



Best regards

Mohammad

Deine Antwort


Allgemeine Nutzungsbedingungen der O₂ Community
© Telefónica Germany GmbH & Co. OHG Telefónica