I have tried to get help on Facebook, on the phone, online, and at an o2 shop. I keep getting told to complete the online form for the move request. But when I go to the link 02 sends me, I complete the availability check and just get an error saying there is no comparable service/tariff at my new address in Koblenz.
I have sent a screenshot to the Facebook messenger showing I have no option for a form. I have offered to send a copy of m rental agreement. I went to an O2 shop and was told I should send a letter to an address in Hamburg, which I did. 2 months ago.
I am no longer in Karlsruhe and am paying for service I cannot use.
Can anyone help? This is ridiculous.
Lösung von o2_Andrea
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