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Simkarte noch nicht geliegert


Hello
I have signed up for a contract on the 10th of July 2019 and it's been a month that I haven't received a SIM Karte , i cant register fully on the website because i havent recieved it yet so this account is linked only to the same email address my vertrag was sent to, i tried calling the hotline and ive went to a o2 center and they asked me to pay 30€ as if its an ersatz sim karte although i havent recieved it yet and im paying for nothing .
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Lösung von o2_Katja 13 August 2019, 10:55

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2 Antworten

Hello @mnadarran and welcome to the o2 Community! ☺️

Please excuse the experiences so far, please send us your phone numer and your personal identification code (4 digits) as personal message to @o2_Support and we will find a solution.

Greetings,
Katja🌻
Hello @mnadarran and welcome to the o2 Community! ☺️


Please excuse the experiences so far, please send us your phone numer and your personal identification code (4 digits) as personal message to @o2_Support and we will find a solution.

Greetings,
Katja🌻

Hi Katja
I would like to know what is the 4-digit code and where can I find it?

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