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Prepaid SIM card blocking hotline

  • 18 July 2019
  • 1 Antwort
  • 231 Aufrufe

Hi,

I have had my phone stolen.

I have a prepaid SIM and I need to block it, however, the hotline is not open until 07:00.

I have a prepaid SIM and when I call an emergency hotline they say it is not the correct hotline. I have been looking on the website for 1 hour trying to find a way to do this but the option is not there.

Frustrated that as a prepaid customer it is not possible to block a SIM out of office hours. What can I do?

Thanks.
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Lösung von o2_Katja 20 July 2019, 15:04

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1 Antwort

Hello @jbloor and welcome to the o2 Community! ☺️

Did you already succesfully blocked your SIM or may we help you?

Greetings,
Katja🌻

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