Order WSFCxxxxxxx1 - Mobile Not Received

Hi,

when and which Smartphone do you ordered? I can´t see a smartphone order on your account. Only the cellphone contract from the January.

Regards,
Marc

Just to be more, i didn't order mobile phone and sim separately. It was a bundle offer of both phone and new sim together. It was the same offer as below but for 29.99 Euros per month.

https://www.o2online.de/e-shop/huawei/huawei-p20-pro-details?zielgruppe=bestandskunden&ratenzahlung=24&vertragsart=ratenzahlung&tarif=o2-free-m-connect-partnerkarte

Hi,

How much will it cost me altogether with these additional 25 Euros. In nutshell, i didn't need another SIM, but because O2 offered a good deal, i decided to took the offer with mobile phone and new SIM.

Please advise how much will it cost me altogether with these additional 25 Euros of new mobile phone.

If it is going to be in access fo 30 Euros i would like to cancel the order as this is not what i selected. I don't need an extra SIM unnecessarily.

Thank you.

Kind Regards,
Nauman.

I also have the email in which all the items are clearly mentioned including the phone. If you want i can forward you that as well.

You can clearly see below that i am not mistaken at all. O2 can't process partial order and force me to pay for it. The agreement was for the full contract (connection + phone) and not just connection. I am happy if you process the full order and send me the phone or cancel the order and refund me my money.

--------------------

Hallo XXXXXXXX,

Ihre Bestellung ist am 24.01.2019 bei uns eingegangen. In Kürze erhalten Sie eine zweite E-Mail mit Informationen zum weiteren Vorgehen. Nachfolgend finden Sie eine Übersicht Ihrer Bestelldaten.

1.Sobald Ihre Bestellung verschickt ist, erhalten Sie eine E-Mail mit der Versandbestätigung von O₂ inklusive Sendungsnummer.2.Ihr Willkommenspaket inklusive SIM-Karte, Vertragsunterlagen und ggf. Endgerät trifft bei Ihrer Lieferadresse ein.3.Sie aktivieren Ihre SIM-Karte ganz einfach online auf o2.de/willkommen
Haben Sie Endgeräte, die nur mit einer eSIM funktionieren? Erfahren Sie hier alles zur eSIM: o2.de/esim.

Bei Fragen zu Ihrer Bestellung, wenden Sie sich bitte an die Bestellhotline unter 089 787979409
Sie erreichen uns aus Deutschland zu Ihren Festnetzkonditionen.
Bei Fragen rund um Ihren neuen Mobilfunkvertrag ist der Kundenservice von O₂ für Sie da: telefonisch unter 089 - 787979400 (Kosten gemäß Tarif für Anrufe in das dt. Festnetz)

ARTIKELÜBERSICHT

Artikel Monatlich Einmalig

O₂ My Handy
Huawei P20 Pro
Vertragslaufzeit: 24 Monate
Gesamtpreis der Hardware über 24 Monate: 601,00 € 25,00 € 1,00 €

O₂ Mobilfunkvertrag

Mindestvertragslaufzeit: 24 Monate 29,99 €


Kombi-Vorteil (24 Monate x 5 €) + Rabatt bei Abschluss
Handy mit Tarif (24 Monate x 15 €) 24 Monate 20,00 €

24 x 5 EUR Rabatt auf Hardware 24 Monate 5,00 €

International Voice Standard 0,00 €

Versandkosten 4,99 €
Anschlusskosten 39,99 €

Gesamtkosten monatlich einmalig
Alle Preise inkl. der gesetzlichen MwSt. 29,99 €45,98 €

I hope you understand that it is not my fault and I have not been informed of any rejection. I am O2 customer for 5 years and already currently running two other contracts. I have been charged around 40 Euros last month for this new contract.

You can see in my last message that the tariff was discounted to 5 Euros for 10 GB per month along with separate charges for phone. Just put yourself in my shoes and think, how can O2 suddenly on its own decide and change the terms of contract and charge me 40 Euros as regular tariff without phone. This is unjust, cheeky and not what I have subscribed for. As a customer even if I agree with you then you are bound to give me 10 GB connection for 5 Euros and not charge me a regular tariff without phone.

Hi,

Unfortunately, I have received no email about the cancellation (Nothing in the spam).I only received one email and that was about updating my email address. I guess i didn't update as it was the correct email address. Could you please tell on which date did you send that email?

In any case, please understand I can't pay 30 Euros for next 24 months for the mistake i didn't make. If i would have received that email, i would have definitely cancel the order. I request you to advise a way to cancel this order.

Thank you.

Hi Tobias,

Thank you for the response. As you mentioned I have to pay 29,99 for 24 months including Handy and Tariff, i request you to please send me the new HUAWEI P20 PRO, BLACK Handy to my address. If possible please deduct money from my account directly for any prepayments etc.

Thank you.

Hi Tobias,

Yes, please order HUAWEI P20 PRO, BLACK. Thank you.

Kind Regards.

Thank you Tobias.

I have just received an email with the acknowledgement of new mobile phone. There is no mention of any prepayment though.

Kind Regards.

Hi Tobias and Team,

Thank you very much for your support. I have received the Handy today.

Best Regards.