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I want to terminate my O2 contract

vor 7 Jahren
1 September 2016
22 Antworten
905 Aufrufe

Lasagne1412
Neuling
6 Antworten

Dear Customer Service,

I'm moving away from Germany on the 28th of September, so I want to terminate my current contract with O2. Currently I am using 02 Blue All-in L which I began using from 30.04.2013 and ends on 01.09.2016. If at all possible, I want to terminate the contract before the 27th September. Could you provide me with:

1) Whatever forms I need to fill in

2) A list of the documents that I need to send.

3) Contact details

I'm also closing my bank account on the 15th of September. Will this cause any problems?

Thank you for your help!

icon

Lösung von o2_Jessica 15 September 2016, 15:09

Zur Antwort springen

22 Antworten

Lasagne1412
Autor
Neuling
6 Antworten
vor 7 Jahren
2 September 2016

I also want to add that the e-mail address registered is wrong. It's supposed to be azri141213 (at sign) gmail (dot) com but every time I try to change it, some kind of error surfaces. If you are using e-mail to answer, please use this e-mail.

Benutzerebene 7

o2_Jessica
Team
14880 Antworten
vor 7 Jahren
15 September 2016
Lösung

Hi Lasagne1412,

I have now sent you the needed form to the mentioned e-mail address.

In that form is also mentioned what you have to hand in! ☺️

Please keep in mind that it won't be done at the 27th of September. Make sure that you somehow are able to transfer the money by yourself, or that o2 can charge the money of someone's bank account.

At the same time I have now deleted the e-mail address because this is a public forum.

Kind regards,

Jessica

Hello Jessica. Sorry for posting in this thread. I want to create a new topic in this english category forum as I'm having issues with my o2 connection. But I'm not getting the option to create it in here. I'm only getting to create it in the prepaid category. Do u know how can I create it in the english Category?

THanks

Matias

Benutzerebene 7

Hello @Tutemperan‌,

you can also write your question here. That is no problem at all. ☺️

Kind regards,

Jessica

Lasagne1412
Autor
Neuling
6 Antworten
vor 7 Jahren
24 September 2016

Thanks for replying! I've been busy, so sorry for the late reply. Could you send that e-mail again? I don't seem to have received it at all, actually.

Best regards

icha
Neuling
5 Antworten
vor 7 Jahren
3 October 2016

need the same things, pleaseee

icha
Neuling
5 Antworten
vor 7 Jahren
3 October 2016

Hi,

could you please send me privately the email address to my email: xxxxxxxxxxxxxxxxxx

thank you.

rgds.

Edit o2_Jessica: deleted the e-mail address. Data privacy.

Benutzerebene 7

Hi @Lasagne1412,

I have now sent you the needed form again!

Hi https:///people/icha,

I also sent the needed form now to your mentioned e-mail address. Afterwards I deleted it now. Please keep in mind that this is a public forum. So please think of your data privacy!

Thank you & kind regards,

Jessica ☺️

icha
Neuling
5 Antworten
vor 7 Jahren
11 October 2016

hi jess,

i've checked my inbox and i couldn't found your coming email. would you send it again?. thanks

icha
Neuling
5 Antworten
vor 7 Jahren
11 October 2016

I know it is public forum, so can you tell me the better way to solve my problem?. I don't even know how can I reach O2 to finish the contact. The person in outlet only told me to send an email, but it doesn't work at all.

Benutzerebene 7

Hi https:///people/icha,

we do it like this-

find the needed form attached ☺️

icha
Neuling
5 Antworten
vor 7 Jahren
25 October 2016

yess.. thank you. by the way. i am right now no longer in germany. is it possible to send all required documents by email?. if it is so,please inform me the email address. thanks.

Benutzerebene 7

Hello icha,

I have another question- is your question about a DSL contract or a mobile contract?

Kind regards,

Jessica

I need to terminate my contract can you send me all documents to kxxxxxxxxxx@yahoo.com

I keep receveing mails that I have to pay 300 EUROS and another mail that I have to pay 115 euro.

I want to stop this.

I made this contract when I was in a visit in Germany.

I do not read German.

I sales man did not tell me I will have to cancel it.

Thanks

______________

Edit o2_Jessica: e-mail address deleted. Data privacy.

Benutzerebene 7

With the number with which you are registered here I can not find you in our system.

Is it a DSL or a mobile concern?

For a mobile contract you need to use the form that I have attached to my answer here.

With it you have to hand in all the needed documents that are mentioned there.

Kind regards,

Jessica

Lasagne1412
Autor
Neuling
6 Antworten
vor 7 Jahren
6 April 2017

Hi Jessica,

I need your help again. It's been 6 months since I've personally sent all the required documents for contract termination to an O2 store employee, and I'm still paying for the services. Could you please check to see if they're still in the process of terminating my contract? I'm out of Germany so I'm basically paying for services I'm not using at all. Any help will be greatly appreciated.

Thank you,

Lasagne

Benutzerebene 7

o2_Jessica
Team
14880 Antworten
vor 7 Jahren
13 April 2017

Hello @Lasagne1412‌,

you received the following message from us at the 28th of November:

If you are leaving Germany for good, we would certainly like to help you and end your contract to an earlier date. For that purpose we still require copies of the following documents:

- a notification of your new, foreign domicile
- alternatively to the registration certificate a confirmation of your new employer or landlord
- your approval for us to charge you the basic fee of three months (total 59,97 EUR)

Just fill in and sign the attached document and send it back together with a copy of the document required via mail to the following address:

Telefónica Germany GmbH & Co. OHG
Kundenbetreuung
90345 Nürnberg

As soon as we have received the documents, we will cancel your mobile phone contract to an earlier date. If you do not contact us again on this matter, we will properly cancel your contract to the 15th September 2018.

After that you didn't hand in the needed documents, so you still have to do that.

Otherwise the cancellation because of moving abroad won't be completed.

You also have an open amount that you have to pay. Do that as soon as you can, otherwise you'll get into trouble.

Kind regards,

Jessica

Lasagne1412
Autor
Neuling
6 Antworten
vor 6 Jahren
17 April 2017

Hello Jessica,

could you send me the "attached document" that I need to fill in? And I don't think I have the 1st or 2nd document. Can I just send a copy of my identification card? It's got my address on it. And where should I send all of these to?

Regards,

Lasagne

Lasagne1412
Autor
Neuling
6 Antworten
vor 6 Jahren
23 April 2017

Hello, Jessica? Could you send that document I need to fill in to my e-mail?

Benutzerebene 7

o2_Jessica
Team
14880 Antworten
vor 6 Jahren
27 April 2017

Hello Lasagne,

the document you find again here:

https://static2.o9.de/blob/12985654/v=1/Binary/contract-cancellation-moving-abroad-download.pdf

But no, o2 won't accept any other documents than those that are mentioned there in that document.

Without these documents the contract will not be deactivated because of moving abroad. It has to be:

- a deregistration certificate of your present place of residence- a notification of your new, foreign domicile alternatively a confirmation of your employer or landlord Kind regards,Jessica

Hi,

I have O2 Blue Basic.I wish to take this Mobile number and move to other network operator after my contract ends.

what's the procedure and Do I need to pay any fee for that?

o2_Nicolas
Moderator
2487 Antworten
vor 6 Jahren
20 July 2017

Hi @Dinesh025‌,

if you want to tak the number only after the contract ends, your new provider will tell you what to do exactly.

Please note however that your personal data has to match exactly, otherwise the request for the number will be denied.

The costs are 29,99 €.

Kind regards,

Nico

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