I did the purchase via my employee benefits website as an O2 partner employee.
On 04.05. 2017 I received a confirmation email that my new number is XXXXXXXX-943 and I am in O2 Free L package.
On 04.05.2017 I also received an email from Rabeconcept confirming the same details for an O2 Free L package and a black Huawei P10 Lite phone.
Later that year, on 24.11.2017 I ordered just a mobile phone without contract from O2. I received an email, Auftragsbestaetigung for the Huawei P10, black phone. Auftragsnummer: XXXXXXX
This is all I ordered from O2 and I am still an active customer and happy with the service.
On 11.07.2019 I called O2 customer service because I had a couple of questions regarding my tariff.
A very helpful agent helped me to find out that I have another mobile contract on my name which I have never even ordered, and I had no idea that it existed.
He pointed out that I have been paying for an extra contract for 2 years, and I have never used it, did not know that it existed at all.
He told me that the number for that is XXXXXXX825.
This is a mistake that I have an extra contract, please investigate this and cancel the contract immediately. I have never ordered one more phone contract only 1 mobile phone + contract and 1 mobile phone as explained above.
Also, because I have never ordered this or have never received ANY information about this, besides cancelling the contract I would like you to pay me back the money that I paid for 2 years for nothing.
Edit by o2_Tatjana: delete personal data and moved thread to an other category
Lösung von o2_Katja
one contract was ordered by rabeconcept, one directly by us.
We have just one adress, one mail adress and one banking information for your account.
Also we send billing infomation mails every time we create a bill.
Like i see you sent a letter to us concerning this contract. The colleagues already sent you an answer and the termination is already deposited.
Im sorry, but we have no ther answer for you.
We can send you a sim for this contract for free so you can use it till the termination date if you want.