I have a severe problem

Hi Christian

My German colleague talked to support today and they told him they'll call me at 9pm but it's 10 and still no call, this happened for 2nd time during last week. 

And I also didn't go to work in till 2pm 2 times in last 2 weeks so may be I can talk to someone to solve my problem

And from next week I have to go to Deutsch classes after work,  and I can't be home in till 10pm

Please help me, please solve my problem or at least let me terminate the contract 

I swear to god I'll post my story to all English speaking forums and Facebook pages in whole Germany if my problem doesn't solve.

Kind Regars,

Mohammad

Dear Christian

Thank you for your response.

Two lights are permanently on, they don't blink

1.dsl/power

2.wlan

Other lights are permanently off. They don't blink or turn on. They are just off

https://

Dsl  socket is connected 

I'm connected to modem via my laptop. On Fritz.box url I entered my password and login to modem os .

In Path:

Internet>> Zugangsdaten

I chose O2 and entered Internet password and username and then clicked on Ubernehmen

https://

after pressing okthis happens:

and some other files which might be helpful:

Kind regards,

Mohammad

#//: Zwei Fotos entfernt, da Rufnummer und Zugangsdaten ersichtlich

Hallo,

Yes, and thank you for taking the time.

Kind regards,

Mohammad

Hi all

I've faxed my request for cancellation at January the 27th to 01805 880088

Since my running date was January the 17th , I could still cancel my contract.

So I was wonderingif you could tell me the status of my cancellation request.

regards,

MohammadHossein Saeedi

Interesting, I complain at 10:14PM at night, while I'm in bed, trying to sleep and in less than 4 minutes o2 support is here to get their revenge , but when I say my problem, hours pass, days pass,  weeks pass and there is nobody here to give me a short answer ☺️ 

It also is not possible to reach English speaking operators on the hotline , because if I call them , it takes about 90 minutes to reach them(I should wait twice) and most of the time o2 kicks me out of the line after 60 or 70 minutes and I have to do the process again.

take into account that I can call them only from 11 to 13 so I have at most 2 tries per day. 

If I want to speak about contract, It's even worst.

If I post here no  one answers

if there is an answer, it's pointless after all because you  give promeses but you are not men of your words.

I had two appointment for calling, and nobody called

I had 1 appointment for technician to come in my flat , and nobody showed up

I took 2 days off for just solving this problem based on your promises and nothing happened

If it was just internet I didnt care but Im new in Munich, I need to buy car and sofa and bed and furniture and tv and carpet and frige and ... 

You have no idea how difficult is my situation right now

And please dont take it personal, but I need internet and  I'm stuck with you guys, I can't fix my problem, I can't get rid of you, because if I want to make another contract I have to cancel this one first. I really have no idea what should I do.

Did you read what I wrote yesterday? With every new comment you write you delay a response from o2 here. And a forum is not the appropriate platform for quick responses in real time.

If you are not interested in waiting any longer for a response here, can this thread be closed then?

If o2 is not providing you with a service you have paid for, write to them, give them 14 days notice to resolve your issue, and then you can terminate the contract immediately for due cause. As long as none of this is your own fault that is the correct way to proceed. You can pay for a lawyer to help you with that if you wish, but maybe a friend can write the letter in German for you?

Incidentally, nobody cares what you write on Facebook or in other (English-speaking) only communities. But if that makes you feel better...

Is it possible to send fax? could you possibly give me the address where I should send my notice letter? and fax number? 

and please DO NOT take my complains personal.