Lösung von o2_Jessica
Zur Antwort springenI don't have service!!!
Hello,I'm a new customer O2.My problem is very simple,I allready payd my billd but my phone is closed for more than one month.Please someone to explain me what's happening because I just don't understand??!!??
Benutzerebene 7
- Team
- 14880 Antworten
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17 June 2016
- Lösung
Hello Motok Mirela,
the reason is quite simple.
Your simcard (data service and telephony) was barred because in a short period of time there was a high amount of money because of telephone calls that you made to other countries. That's the point when the security department (I don't know how else I should call it) Highspend barrs the simcard.
Your tariff got activated at the 13th of April, and on the 8th of May they barred your simcard, to keep you from higher costs.
Afterwards the company could not charge the money of your bank account. Now it's free again because you've payed the amount.
Please make sure to have an eye on your costs. Calls from Germany to other people in other countries are expensive.
Kind regards,
Jessica
the reason is quite simple.
Your simcard (data service and telephony) was barred because in a short period of time there was a high amount of money because of telephone calls that you made to other countries. That's the point when the security department (I don't know how else I should call it) Highspend barrs the simcard.
Your tariff got activated at the 13th of April, and on the 8th of May they barred your simcard, to keep you from higher costs.
Afterwards the company could not charge the money of your bank account. Now it's free again because you've payed the amount.
Please make sure to have an eye on your costs. Calls from Germany to other people in other countries are expensive.
Kind regards,
Jessica
Benutzerebene 7
- Team
- 14880 Antworten
-
17 June 2016
And please make sure that you transfer the money of your mobile phone. The company could not charge the money of your bank account.
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