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How much is the all inclusive basic fee upon cancellation?

  • 19 August 2019
  • 1 Antwort
  • 265 Aufrufe

Hello,

I am moving abroad on 30. November 2019. My mobile contract is due to expire on 27. March 2020. I have read all the forms (and numerous forums). I am trying to decide whether to submit for extraordinary cancellation because of moving abroad or to just submit a cancellation at the end of my contract period.

Everything keeps referencing an "all inclusive basic fee" but I cannot find any information about how much this fee is and whether it is higher than my regular monthly bill or not.

Given how close I will be to the end of my contract when I leave, what is the cheapest option? What fees would I be required to pay if I cancelled at the end of my contract period? How much is the "all inclusive basic fee" and what additional fees are added on early cancellation due to moving abroad?

Thank you in advance for your help.
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Lösung von o2_Andrea 21 August 2019, 10:36

Dear @Echo88 ,



first of all, welcome to our forum. Nice that you have found the way to us. :-)



When you are moving abroad you have to fill out this form and send us the following documents:

withdrawal certificate from German residence (copy) and registration certificate of foreign residence (copy) or rental contract, employment contract, enrollment certificate abroad

Soldiers with foreign assignment and their relatives: marching order

Embassy staff and their relatives: Confirmation of the message



You then have to pay a partial payment for three months (basic charge of you contract).



Do you have any questions about using our community? Then take a look at Neu in der o2 Community? Die wichtigsten Funktionen und Hinweise auf einen Blick. There you will find all the information you need to use!



Kind regards,

Andrea
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Dear @Echo88 ,

first of all, welcome to our forum. Nice that you have found the way to us. :-)

When you are moving abroad you have to fill out this form and send us the following documents:
withdrawal certificate from German residence (copy) and registration certificate of foreign residence (copy) or rental contract, employment contract, enrollment certificate abroad
Soldiers with foreign assignment and their relatives: marching order
Embassy staff and their relatives: Confirmation of the message

You then have to pay a partial payment for three months (basic charge of you contract).

Do you have any questions about using our community? Then take a look at Neu in der o2 Community? Die wichtigsten Funktionen und Hinweise auf einen Blick. There you will find all the information you need to use!

Kind regards,
Andrea

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