Hello,
I had a DSL activation appointment for 18/05/18 12-16, but I received an email and an SMS stating that the technician will not be coming down.
I have called the hotline 3 times but they hung up on me when I asked them to speak English.
All I'm looking for is an explanation for the technician not coming down today to activate, there is no point cancelling my contract and repeating the same process with another telecom.
DSL Activation Appointment
A
Moin Moin,
try to connect your router to the phone socked.
Some times the line can activate without a technican @home.
If it will not work, tell us the status of the LED [Info, DSL, Internet].
try to connect your router to the phone socked.
Some times the line can activate without a technican @home.
If it will not work, tell us the status of the LED [Info, DSL, Internet].
Hi schluej,
I tried to connect, i have green light for WLAN and DSL. No light for internet and red light for info.
I tried to connect, i have green light for WLAN and DSL. No light for internet and red light for info.
A
Moin Moin,
DSL Green mean that you have a connection.
Info red mean you have to activate your homebox.
You shuld have a letter from O2 search for Zugangs-PIN.
You could enter it via Browser and LAN & WLAN oder with a phone connected to the back socket of the home box.
DSL Green mean that you have a connection.
Info red mean you have to activate your homebox.
You shuld have a letter from O2 search for Zugangs-PIN.
You could enter it via Browser and LAN & WLAN oder with a phone connected to the back socket of the home box.
Hi schluej,
There's no zugangpin, only the VoIP pin. The browser o2.box only asked for a new password.
Thank you so much for your help so far!
There's no zugangpin, only the VoIP pin. The browser o2.box only asked for a new password.
Thank you so much for your help so far!
A
Moin Moin,
the new Password is the login password for the router. Don’t forget it!
After you entered the password enter your voip pin if you get ask for a pin code.
the new Password is the login password for the router. Don’t forget it!
After you entered the password enter your voip pin if you get ask for a pin code.
Hi schluej,
Yes i got to the password page, but after i reach the zugangspin page, it says registration unsuccessful. There isn't any option to enter the pin number
Yes i got to the password page, but after i reach the zugangspin page, it says registration unsuccessful. There isn't any option to enter the pin number
A
Moin Moin,
maybe@o2_Lars could take a look.
For this you should place your telephone number (land lane) under Profile bearbeiten Field [Telefonnummer].
Than scroll down to Fertig an klick on it. Only O2 Mod. could see this number.
A photo of the screen could be nice for Help. Klick on the camera symbol to upload.
maybe
For this you should place your telephone number (land lane) under Profile bearbeiten Field [Telefonnummer].
Than scroll down to Fertig an klick on it. Only O2 Mod. could see this number.
A photo of the screen could be nice for Help. Klick on the camera symbol to upload.
Hi schluej,
They called me twice to arrange the DSL appointment but when I asked if they could speak english, they hung up on me.
Anyway, this is what I see when I get to the o2.box zugangs-PIN page.
They called me twice to arrange the DSL appointment but when I asked if they could speak english, they hung up on me.
Anyway, this is what I see when I get to the o2.box zugangs-PIN page.
Benutzerebene 7
- Moderator
- 22893 Antworten
-
24 May 2018
Hello @bossleejh ,
we can have a look into this issue, but we need your landline number as provided in the "Auftragsbestätigung". Please leave this landline number in your forum profile and leave a note in this thread so we can have a look into this.
Regards,
Lars
we can have a look into this issue, but we need your landline number as provided in the "Auftragsbestätigung". Please leave this landline number in your forum profile and leave a note in this thread so we can have a look into this.
Regards,
Lars
Hi @o2_Lars ,
I have placed the Rufnummer(?) written in the Auftragsbestätigung in my profile. I hope that this is the right number that you are looking for. Please inform me if it is a different number that you require.
Thank you so much for your assistance!
I have placed the Rufnummer(?) written in the Auftragsbestätigung in my profile. I hope that this is the right number that you are looking for. Please inform me if it is a different number that you require.
Thank you so much for your assistance!
Benutzerebene 7
- Moderator
- 22893 Antworten
-
25 May 2018
Hello @bossleejh ,
with the phone number you provided I found a customer record but it seems like this is not your customer record.
When and where did you order your DSL connection and did it already work before?
Regards,
Lars
with the phone number you provided I found a customer record but it seems like this is not your customer record.
When and where did you order your DSL connection and did it already work before?
Regards,
Lars
Hi @o2_Lars ,
I signed the contract on the 10th of April 2018, from the frankfurter allee ring-center outlet. I believe there has been DSL contracts before mine because I am staying in a student dormitory.
Regards,
Joel
I signed the contract on the 10th of April 2018, from the frankfurter allee ring-center outlet. I believe there has been DSL contracts before mine because I am staying in a student dormitory.
Regards,
Joel
Benutzerebene 7
- Moderator
- 22893 Antworten
-
25 May 2018
Hello @bossleejh ,
as stated before the phone number you provided does not link to your customer record. Please ensure that there is no typo in it and the number is correct. You may also leave the serial number of the router that we sent you in your forum profile.
Regards,
Lars
as stated before the phone number you provided does not link to your customer record. Please ensure that there is no typo in it and the number is correct. You may also leave the serial number of the router that we sent you in your forum profile.
Regards,
Lars
Hi @o2_Lars ,
I've updated my info in my bio and number. Thank you!
Regards,
Joel
I've updated my info in my bio and number. Thank you!
Regards,
Joel
Benutzerebene 7
- Team
- 1577 Antworten
-
24 July 2018
Hello bossleejh,
Since two months have passed since your last response, may I assume that your problem has been solved?
Please apologize that our customer service does not always speak english fluently. I am sorry for the trouble caused.
Kind regards,
Ubbine
Jetzt endlos surfen mit dem o2 Free! | Lesenswerte Tipps, Apps und mehr | Teste neue Smartphones
Since two months have passed since your last response, may I assume that your problem has been solved?
Please apologize that our customer service does not always speak english fluently. I am sorry for the trouble caused.
Kind regards,
Ubbine
Jetzt endlos surfen mit dem o2 Free! | Lesenswerte Tipps, Apps und mehr | Teste neue Smartphones
Yes! The issue has been resolved.
Thank you so much.
Thank you so much.
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