Im a new customer and I am starting to regret that I went for the internet with yourselves. You shipped my router via DHL and I have been waiting for two weeks now.
First time DHL claimed that they could not find anyone at home, so they returned the package to you. EVEN THOUGH I WAS AT HOME ALL DAY WAITING FOR THEM. (My name IS on the bell)
Now that you shipped the router again, DHL has decided to leave the package at a package station in Berlin, instead of my home address as request AND DID NOT LEAVE A NOTIFICATION NOTE WITH THE BARCODE OR QR CODE TO ACCESS THE PACKAGE STATION. My router is in this package station and I cannot access it. I have contacted you 3 times, and you promised to send me the bar code number, however no one has reached out to me. I have contacted DHL multiple times and no one is willing to help me. I AM PAYING FOR THIS AND THIS IS A GREAT INCONVENIENCE AS I NEED INTERNET TODAY FOR MY JOB. I kindly request that you resolve this issue immediately.
Edit by o2_Steffen: Beitrag verschoben
Lösung von o2_Jan
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