Hello, I have a postpaid mobile plan for my two numbers. I requested for cancelling the contract in may (effect August,2019) via mail and had submitted my documents , I recieved and acknowledgement mail and I send a duly filled form confirming to be charged with basic fees. I guess either the mail did not reach , I did not hear anything and then recieved an e-mail which said that my contract would be terminated on August 2020. Please could you help me clearing it up. I want the contract to end in August, 2019. I had submitted all the documents earlier. I have send another post today.
I tried callig up 02 since two days and I dont get a support in English and no cooperation with my "not so good" deutsch.