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Cancelling of mobile contract

jack99x
Rang
I have a question in regard to canceling the mobile contract because moving abroad.

My contract will be ended in January 2019 (24 months contract) but I have to move back to Thailand by the end of September 2018.

As I know, I have to fill in the form and send it O2 with supporting documents.

  • a deregistration certificate of your present place of residence in Germany
  • a notification of your new, foreign domicile
  • alternatively a confirmation of your employer or landlord

My questions are:

1) For the deregistration certificate, it seems I can have it at the earliest in the last two weeks of September (before my leaving from Germany). Is it possible to process my cancelation just within the weeks before I leave?

2) How much amount of fee I have to pay? For the remaining months until January 2019 or just 3 months after the time of cancelation?

3) I buy the phone with the mobile contract, the remaining paying for the phone will be charged with the usage fee or in the separate bill?

4) In my country, we do not have 

  • a notification of your new, foreign domicile nor alternatively a confirmation of your employer or landlord (I do not have a job at the very moment of leaving) How could I use any document in order to support the cancelation contract form?
Regards,

Jack

icon

Lösung von o2_Jan 23 July 2019, 17:40

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5 Antworten

o2_Ubbine
Benutzerebene 7
Dear jack99x,

thank you for asking. ☺️

1) If you can´t come by the deregistration certificate earlier, we can not process it earlier. We will process everything as quick as possible, but I can not guarantee that  the deregistration will be completed by the time of your departure.

2) If you provide the necessary information for us to comprehend your long term departure, you will only pay the contract for 3 months after the time of cancelation.

3) You will receive a separate bill for the mobile phone.

4) You will have to provide at least a conformation of your residence from your new landlord.

If you have any further questions, feel free to ask.

Kind regards,
Ubbine

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P
Rang
Hello,

We are living in Portugal and would like to cancel my phone and internet plan.

What procedure do I need to take to effect this cancellation?
o2_Jan
Hi @Plinio,

technically, your contract has a runtime of 24 months, so usually, it won't end until February 2021.
In order to cancel your contract early due to moving abroad, you'll need to fill out this form as well as the papers mentioned in that pdf, which are as follows:

  • a de-registration certificate of your former (German) place of residence
  • a notification of your new, foreign domicile (alternatively a confirmation of your employer or landlord)
  • Your approval for us to charge you the all-inclusive basic fee for 3 months. The exact amount of the fee will be notified in a separate letter.
Just fill in and sign the form and send it back together with copies of the documents required
via fax to +491805 571 766 or via mail to the following address:

Telefónica Germany GmbH & Co. OHG
Kundenbetreuung
90345 Nürnberg

Since you mentioned that you're already living in Portugal, please keep in mind that your contract is still active, so in case your German bank account is no longer valid, keep an eye on your bills and pay them by bank transfer.
Also, please remember that the bills from your contract cover the preceding four weeks, so there will be a final bill after your contract has ended.

Best regards,
Jan.
Das digitale Wohnzimmer - Unser o2 Community-Treffpunkt -> https://g.o2.de/community-treffpunkt
P
Rang
Hi @Plinio,

technically, your contract has a runtime of 24 months, so usually, it won't end until February 2021.
In order to cancel your contract early due to moving abroad, you'll need to fill out this form as well as the papers mentioned in that pdf, which are as follows:

  • a de-registration certificate of your former (German) place of residence
  • a notification of your new, foreign domicile (alternatively a confirmation of your employer or landlord)
  • Your approval for us to charge you the all-inclusive basic fee for 3 months. The exact amount of the fee will be notified in a separate letter.
Just fill in and sign the form and send it back together with copies of the documents required
via fax to +491805 571 766 or via mail to the following address:

Telefónica Germany GmbH & Co. OHG
Kundenbetreuung
90345 Nürnberg

Since you mentioned that you're already living in Portugal, please keep in mind that your contract is still active, so in case your German bank account is no longer valid, keep an eye on your bills and pay them by bank transfer.
Also, please remember that the bills from your contract cover the preceding four weeks, so there will be a final bill after your contract has ended.

Best regards,
Jan.


Ok!

We are send the documents.

would it be possible to send by e-mail, or just by letter / fax?

Thank you for the quick answer
o2_Jan
Hi @Plinio,

since these are documents that need to be send in as a copy directly to the respective department in Nürnberg, please send in the documents by fax or letter. 🙂

Best regards,
Jan.
Das digitale Wohnzimmer - Unser o2 Community-Treffpunkt -> https://g.o2.de/community-treffpunkt

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