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Cancellation DSL contract


Estou mudando para o apartamento, e já tenho uma conexão com a internet, tenho para contrato meu de DSL.

Meu contrato é de 24 meses, mas eu acabei de usar por 6 meses. Como eu poderia proceder? Tentei como 02 mas não falo inglês.

Por favor, como posso cancelar meu contrato?
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Lösung von o2_Manga 13 August 2019, 16:38

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10 Antworten

Hallo @sarah1123,

welcome to our community. Unfortunately we don't offer any support in spanish. Could you please write your request in English?

Greetings
Manga
Benutzerebene 7
Abzeichen +5
@o2_Manga or portuguese 😉
Sorry 😂, @Joe Doe
Olá como infelizmente não é possível se ele tiver 2 anos. Mas você pode levá-lo para o novo apartamento.

@o2_Manga Sie schreibt ja das Sie kein Englisch kann😞
Sie will ihren 24 Monats Vertrag kündigen weil in der neuen Wohnung schon Internet sein soll.
Ach du Schreck. Kannst du ihr die Bedingungen auf Portugiesisch erklären @schluej? Ich traue Google Translate nicht.

Grüße
Ich habe ihr jetzt gesagt das es eigentlich nicht möglich ist den Vertrag zu kündigen, also vorzeitig.
Oh, vielen Dank @schluej.

Dann warten wir erstmal, ob noch eine Rückfrage kommt.

Grüße
Hallo @sarah1123,

welcome to our community. Unfortunately we don't offer any support in spanish. Could you please write your request in English?

Greetings
Manga


I am moving to the apartment, and I already have an internet connection there , so I have to cancell my contract DSL.



My contract is 24 months, but I just used it for 6 months. How could I proceed? I tried contact o2 but I don't speak german and they not reply in english.



Please, how can I cancel my contract?
I am moving to another apartment, and I already have an internet connection, so I have to cancel my contract DSL.



My contract is 24 months, but I just used it for 6 months. How could I proceed? I tried contact o22 but I don't speak german and they not reply in english.



Please, how can I cancel my contract?
Hi @sarah1123,

okay, there is no right for an extraordinary cancellation due to moving to another appartment. Please request a move right here: http://g.o2.de/WVu
If it doesn't word: http://g.o2.de/W8n
You will have to print the form and send it to the address mentioned on top of the paper

We will check if DSL can be ordered at your new adress. It is not crucial if the line in your room is busy we just take a look at the main distribution if there is a port available. Now there are two ways to handle:

If the check says no: we will charge you three basic charges in advance and you're out
If the check says yes: we move to this port and you pay the monthly fee until the end of your contract ( remember the proper notice)

What happens without your request to move? If you just send a cancellation letter and ask for an extraordinary termination we will charge you 18*basic charges at once. That might be a bit expensive.

Greetings

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