Thank you so much in advance.
Ana
Lösung von o2_Jessica
Zur Antwort springenCanceling Contract DSL
Hi!! We are moving back to Spain the 1st of August...our contract originally finishes the 10.11.2016, but we need to cancel it earlier...what should we do? what documents does o2 need to cancel it?
Thank you so much in advance.
Ana
Thank you so much in advance.
Ana
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Benutzerebene 7
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13 May 2016
Hello juan.aguirre,
I will send you the needed form to your e-mail address with which you are registered here.
Also o2 needs the deregistration form to confirm the extraordinary dismissal.
Kind regards,
Jessica ☺️
I will send you the needed form to your e-mail address with which you are registered here.
Also o2 needs the deregistration form to confirm the extraordinary dismissal.
Kind regards,
Jessica ☺️
Dear Jessica,
we've just received an e-mail with a cancellation form, thanks. However, the form refers to a mobile phone contract, and our contract is only an DSL one...could you please send me the correct one?
Kind regards,
Juan
we've just received an e-mail with a cancellation form, thanks. However, the form refers to a mobile phone contract, and our contract is only an DSL one...could you please send me the correct one?
Kind regards,
Juan
Benutzerebene 7
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13 May 2016
- Lösung
Hello juan.aguirre,
ah okay. I only work for the mobile world. So I always just think about that. 😉
But my colleague, who answers questions referring DSL, told me, that for a extraordinary dismissal of a DSL-contract you do not need an extra form. When you have a runtime DSL contract you have to make an extraordinary dismissal. If you have a contract without runtime you do not have to. Than you can just cancel without any other forms.
The process is like this:
- you have to write a cancellation by yourself (with mentioning that you leave the country etc.)
- we also need the deregistration form of your city
- also you have to give your agreement that o2 charges 3 basis fees to end the contract
- and you have to hand in a confirmation that you live in the other country. Like a registration, or a rental agreement or your employment contract.
Kind regards,
Jessica
ah okay. I only work for the mobile world. So I always just think about that. 😉
But my colleague, who answers questions referring DSL, told me, that for a extraordinary dismissal of a DSL-contract you do not need an extra form. When you have a runtime DSL contract you have to make an extraordinary dismissal. If you have a contract without runtime you do not have to. Than you can just cancel without any other forms.
The process is like this:
- you have to write a cancellation by yourself (with mentioning that you leave the country etc.)
- we also need the deregistration form of your city
- also you have to give your agreement that o2 charges 3 basis fees to end the contract
- and you have to hand in a confirmation that you live in the other country. Like a registration, or a rental agreement or your employment contract.
Kind regards,
Jessica
Thank you so much Jessica!
Reading you, I think is much better just to terminate it when it ends (11.10.2016). Therefore, when should I ask for the non prolongation the contract? and how?
Thanks again!
Regards,
Juan
Reading you, I think is much better just to terminate it when it ends (11.10.2016). Therefore, when should I ask for the non prolongation the contract? and how?
Thanks again!
Regards,
Juan
Benutzerebene 7
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18 May 2016
Hello juan.aguirre,
I'm sorry for the late response, we had a long holiday weekend here.
I'm going to ask my colleague who's working with DSL.
Best wishes,
Jessica
Edit: actually you can just write a normal cancellation for it. ☺️ Until the normal runtime-end.
I'm sorry for the late response, we had a long holiday weekend here.
I'm going to ask my colleague who's working with DSL.
Best wishes,
Jessica
Edit: actually you can just write a normal cancellation for it. ☺️ Until the normal runtime-end.
Hi again Jessica,
So, should I write a letter telling that I don't want renew the contract? Can I do it now? It ends the 11.10.16...or should I wait until july to inform them that I don't want to continue with o2?
Thanks!
Juan
So, should I write a letter telling that I don't want renew the contract? Can I do it now? It ends the 11.10.16...or should I wait until july to inform them that I don't want to continue with o2?
Thanks!
Juan
Benutzerebene 7
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1 June 2016
Hello juan.aguirre,
you can also write the letter now, so that you do not forget it. I Think that's the easiest way. ☺️
Just saying that you want to cancel the contract and not extend ist.
Best wishes,
Jessi
you can also write the letter now, so that you do not forget it. I Think that's the easiest way. ☺️
Just saying that you want to cancel the contract and not extend ist.
Best wishes,
Jessi
Thanks again Jessica!
But can you please tell me where should I send the letter?
I have 3 possible adresses:
1. Telefonica Germany GmbH & Co. OHG
Postfach 60 09 40, 22209, Hamburg
2. Telefónica Germany GmbH & Co. OHG
Kundenbetreuung
90345 Nürnberg
3. Telefónica Germany GmbH & Co. OHG
Überseering
22297 Hamburg
And could you be so kind to tell me exactly what should I write them (in german, please)?
I want to make it well...
But can you please tell me where should I send the letter?
I have 3 possible adresses:
1. Telefonica Germany GmbH & Co. OHG
Postfach 60 09 40, 22209, Hamburg
2. Telefónica Germany GmbH & Co. OHG
Kundenbetreuung
90345 Nürnberg
3. Telefónica Germany GmbH & Co. OHG
Überseering
22297 Hamburg
And could you be so kind to tell me exactly what should I write them (in german, please)?
I want to make it well...
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