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After moving my the connection, new tenant can not get a new contract

L
Rang
Ich bin von einem Staat in einen anderen gezogen und habe meinen O2-Vertrag mitgenommen. Der neue Mieter hat mich kontaktiert, weil er keinen neuen Vertrag bekommen kann, weil die Leitung noch in Gebrauch ist. Meine Telefonnummer hat sich geändert und auch meine Adresse, was ist los? Ich dachte, nach dem Umzug des Vertrages wäre die Verbindung frei.
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Lösung von Klaus_VoIP 15 July 2019, 15:14

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9 Antworten

L
Rang
I moved from one state to another and took my O2 contract with me. The new tenant has contacted me because he can not get a new contract because the line is still in use. My phone number has changed and so has my address, what is going on? I thought, after the move of the contract the connection would be free.
Klaus_VoIP
Rang
The line is in most cases "active"(Sync-signal)
Another tenant can´t use your line without your router and/or your credentials.
Meine persönlichen Meinungsäußerungen als Kunde sind NICHT gesponsert und stellen nur meine unverblümte Meinung dar! Dafür erfolgen alle Inhalte pro bono publico. ;-)
L
Rang
But the router moved already as I moved the apartment. It really does not make any sense.
Joe Doe
Rang
Benutzerebene 7
Abzeichen +5
Did you make a move (Umzug) over the O2 Web Portal? How did you get the new line at your new apartment?

1 Anlage
Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
L
Rang
I made the whole process online and got a confirmation. A technician came to install the internet to the new location. The internet is working in the new place. The phone number changed and I even registered the new number to access the portal. I really don't understand why the new tenant can not make a new contract.
Klaus_VoIP
Rang
The problem is not yours and is maybe a problem due to resale-contracts and regulation in Germany.
O2 can also not solve this issue. Possibly the order was not correct as "new DSL-contract".
It´s up to the new customer and the house owner to solve this problem.
Meine persönlichen Meinungsäußerungen als Kunde sind NICHT gesponsert und stellen nur meine unverblümte Meinung dar! Dafür erfolgen alle Inhalte pro bono publico. ;-)
o2_Lars
Benutzerebene 7
Hello @Lizyaz,
I had a look into this. As far as I can see you moved early April.
We recieved the confrmation, that the line was activated at your new address and we also recieved the conformation, that the line at the old address has been deactivated.
So there is nothing blocked by us at the old address.
The landlord of the new tennant can provide a letter to the local provider that the former tennant (i.e. you) is no longer living there hence the line can be deactivated (what it already is, according to every infoamtion that we recieved).
Regards,
Lars
≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋
L
Rang
Thank you for your answer Lars. But if the line is already deactivated, I don't understand why my landlord has to send a confirmation that I am not living there. If you were able to check it already, any other colleague from you should be able to do it as well, or am I mistaken?
o2_Lars
Benutzerebene 7
Hi @Lizyaz,
providing the confirmation is in my eyes the last solution if the local provider is still giving the information that the line is blocked by someone else.
Not every colleague in the DSL hotline has access to the same systems that we in our community have.
Regards,
Lars
≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋

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