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G
Rang

Hello,

 

I have ordered Google Pixel 7 pro on 24th of November and I have received the confirmation order and the number number. But I still didn’t get any email regarding the dispatch of the product. I want to know the status of the order.

Thanks

29.11.2022 08:53 o2_Katja: moved to our english community

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Lösung von Gabbar 9 December 2022, 10:54

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8 Antworten

o2_Giulia

Hello @Gabbar,

welcome to our o2 Community 🙂

Have you received the desired information in the meantime? Normally you will also be informed by DHL if you have an account with them.

Maybe the phone is already delivered? Please let us know if you have any further questions.

Best regards

Giulia

Du willst keine spannenden Neuigkeiten verpassen? Dann abonniere gleich unsere o2 News: https://hilfe.o2online.de/o2-news-3
G
Rang

Hello,

I have received my phone.

Thanks 

G
Rang

Hi,

I have made my phone contract and I have asked for porting of my old number. But the porting has not yet happened it's been more than 7 days now. The old number is still activate and the new number has not yet ported.

Please help me out of this.

Thanks

o2_Lars
Benutzerebene 7

Hello @Gabbar,

good to hear your phone arrived :-)

Regarding the prting of the phone number, when did you order this? Is the porting announced with you former operator so the number can be ported, maybe even prior to the end of contract?

Regards,

Lars

≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋
G
Rang

Hello,

I have ordered it on 24th of November along with the phone and my previous provider is O2. I had a prepaid plan before and now i have made a contract. Please let me know more about the porting process.

Thanks

o2_Giulia

Hello @Gabbar,

maybe this article is useful for you: Call number transfer o2 Prepaid | O₂ Community (o2online.de)

Best regards

Giulia

Du willst keine spannenden Neuigkeiten verpassen? Dann abonniere gleich unsere o2 News: https://hilfe.o2online.de/o2-news-3
G
Rang

Hi,

I have already asked for porting of the number.

Attaching screenshot.

Please let me know what to do.

 

12.12.2022 14:45, o2_Giulia: personal data deleted, please remember that this is a public community

o2_Giulia

Hello @Gabbar,

you have now released your prepaid phone number for portability. Now all you have to do is register here with your new (temporary) phone number and then use this link to apply for phone number portability: www.o2.de/mein-tarif/rufnummer-mitnehmen

Please make sure to log out with your prepaid number before registration.

Best regards

Giulia

Du willst keine spannenden Neuigkeiten verpassen? Dann abonniere gleich unsere o2 News: https://hilfe.o2online.de/o2-news-3

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